Return Policy

UK & EU Customers: Your 14-Day Right to Change Your Mind

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If you're shopping from the UK, Ireland, France, Germany, Belgium, Italy, the Netherlands, Poland, Portugal, or Spain, you have a legal right to cancel your order and return it within 14 days of receiving your item, without needing to give a reason.

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To start a return, email us at meow@crazycatlady.uk with your order number within 14 days of delivery. We'll confirm your return and send you our return address, and you'll have a further 14 days from that point to send the item back to us.

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A few things to note:

• Items must be returned unused and in their original condition

• The cost of returning the item to us is the customer's responsibility, unless the item is faulty or was sent in error

• Refunds will be issued to your original payment method once we've received the returned item

 

USA, Australia, New Zealand & Philippines: Returns

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For orders shipped to the USA, Australia, New Zealand, or the Philippines, each item is printed especially for you when you order, and we're unable to offer returns or exchanges for a simple change of mind.

This doesn't affect your rights in relation to faulty or damaged goods — see below.

 

Isle of Man Customers

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If you're ordering from the Isle of Man, please email us at meow@crazycatlady.uk before or after ordering and we'll confirm your specific return rights, as these can differ slightly from UK law.

 

Lost, Damaged, or Faulty Items

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If your order hasn't arrived within the expected delivery window, or has arrived damaged or faulty, please get in touch — we want to put things right. This applies to all customers, wherever you're ordering from.

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Email us at meow@crazycatlady.uk with:

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• Your order number

• A brief description of the issue

• A photo of the item, if it's arrived damaged or faulty
   

We'll sort out a replacement or refund as quickly as we can.

 

Wrong Item Received

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If you've received the wrong item, please contact us at meow@crazycatlady.uk with your order number and we'll arrange for the correct item to be sent out, along with instructions for the incorrect one.

 

Personalised Items

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The returns information above applies to our pre-designed Meowchandise range. It does not apply to any product that has been personalised or customised to your own specification, as these fall outside the standard right to cancel.

 

Questions?

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If you have any questions about your order, get in touch at meow@crazycatlady.uk — we're always happy to help.