Privacy Policy

Crazy Cat Lady (crazycatlady.uk) is owned and run by Marina Jackson. This policy explains what personal data we collect, why, how it's used, and what rights you have over it. We're committed to handling your data responsibly and in line with UK GDPR and the Data Protection Act 2018.

If you have any questions about this policy or your data, contact us at meow@crazycatlady.uk.

What Data We Collect

Depending on how you interact with us, we may collect:

Contact details — name, email address, delivery address, phone number
Order information — items purchased, payment confirmation (we do not store your full card details — this is handled securely by our payment providers)
Account & membership details — for Inner Pride VIP Club members: first name, last name, email, number of cats, country, and marketing consent
Rainbow Bridge submissions — full name, your cat's name, a photo, and email address, submitted voluntarily for tribute purposes
Marketing preferences — whether you've opted in to receive emails from us
Technical data — such as IP address and browsing behaviour, collected automatically via our website platform, Wix

How We Use Your Data

We use your data to:

Process and fulfil your orders (physical Meowchandise and digital downloads)
Manage your Inner Pride VIP Club membership and billing
Respond to enquiries and provide customer support
Send you marketing emails, but only if you've opted in — you can unsubscribe at any time
Display Rainbow Bridge tributes you've submitted, on the basis that you've chosen to share them publicly
Improve our website and the products/content we offer

Who We Share Your Data With

We don't sell your personal data. We do share it with trusted third parties who help us run our business, including:

Website & e-commerce platform — hosts our site and store, and processes related technical data
Payment processors — securely process payments for Meowchandise and Digital Cattery purchases, and for Inner Pride VIP Club membership
Print-on-demand fulfilment partner(s) — receive your name and delivery address in order to print and ship physical Meowchandise orders on our behalf. We may work with different fulfilment partners over time as our business needs change
Email marketing platform — used to send newsletters and updates to those who've opted in

Each of these providers has its own privacy policy governing how they handle your data, and some may process or store data outside the UK/EEA. Where this happens, these providers maintain appropriate safeguards (such as Standard Contractual Clauses) to protect your data in line with UK GDPR requirements.

How Long We Keep Your Data

We keep personal data only for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting, or reporting requirements. Order and payment records are typically retained for as long as required by UK tax law. If you unsubscribe from marketing emails, we'll stop using your data for that purpose, though we may retain a record to ensure we don't contact you again in error.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data ("right to be forgotten"), where applicable
Withdraw consent for marketing at any time
Object to or restrict certain processing of your data
Request a copy of your data in a portable format

To exercise any of these rights, email us at meow@crazycatlady.uk. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk, if you believe your data hasn't been handled properly.

Our website, hosted on Wix, may use cookies and similar technologies to help the site function properly and to understand how visitors use it. You can manage or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Children's Privacy

Our products and services are intended for adults. We don't knowingly collect personal data from children, and the Rainbow Bridge tribute form and store checkout should only be used by those aged 18 or over, or with a parent/guardian's involvement.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.

If you have any questions about this Privacy Policy or how your data is handled, please get in touch at meow@crazycatlady.uk.